:root{--bg: #eef1f3;--surface: #ffffff;--surface-2: #f6f7f8;--line: #d9dee3;--text: #1f2a33;--muted: #65727d;--primary: #6d28d9;--primary-hover: #5b21b6;--primary-soft: #efe9fb;--ia: #7c3aed;--ia-soft: #f1ecfc;--humano: #b7791f;--humano-soft: #fbf0d9;--cliente-soft: #ffffff;--danger: #b42318;--danger-soft: #fde8e6;--ok: #16a34a;--ok-text: #166534;--ok-soft: #e8f5ec;--warn-text: #7a4e00;--warn-soft: #fff6e0;--warn-line: #f3dfa5;--neutral-text: #4b5563;--neutral-soft: #e5e7eb;--ia-line: #d9ccf5;--humano-line: #ecd9ad;--on-primary: #ffffff;--code-bg: rgba(0,0,0,.06);--shadow: rgba(0,0,0,.2);--chip-mix: white;--chip-text-mix: black;--radius: 8px;--topbar-h: 52px;color-scheme:light}:root[data-theme=dark]{--bg: #121417;--surface: #1b1f24;--surface-2: #242a31;--line: #333a43;--text: #e6e9ec;--muted: #98a2ad;--primary: #8b5cf6;--primary-hover: #7c3aed;--primary-soft: #2b2340;--ia: #a78bfa;--ia-soft: #27213a;--ia-line: #3d3360;--humano: #e0a63a;--humano-soft: #332a17;--humano-line: 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#00000059;transform:translate(-100%);transition:transform .22s ease;visibility:hidden}.drawer--open{transform:translate(0);visibility:visible}.drawer__head{display:flex;align-items:center;justify-content:space-between;padding:16px 16px 10px}.drawer__brand{font-size:20px;font-weight:700;letter-spacing:-.01em}.drawer__brand span{font-weight:300;opacity:.75}.drawer__close{background:#ffffff1a;border:none;color:#fff;border-radius:8px;padding:6px;display:inline-flex}.drawer__close:hover{background:#fff3}.drawer__empresa{margin:4px 12px 10px;display:flex;align-items:center;gap:8px;background:#ffffff1a;border-radius:10px;padding:8px 10px}.drawer__empresa select{flex:1;background:transparent;border:none;color:#fff;font-weight:600;font-size:14px;padding:2px 0}.drawer__empresa select option{color:#1f2a33}.drawer__nav{flex:1;display:flex;flex-direction:column;gap:2px;padding:4px 12px;overflow-y:auto}.drawer__item{display:flex;align-items:center;gap:12px;width:100%;text-align:left;background:transparent;border:none;color:#ffffffd9;padding:11px 12px;border-radius:10px;font-size:14.5px;transition:background .15s,color .15s}.drawer__item:hover{background:#ffffff1a;color:#fff}.drawer__item--active{background:#ffffff2e;color:#fff;font-weight:600;box-shadow:inset 3px 0 #fff}.drawer__foot{padding:10px 12px 16px;border-top:1px solid rgba(255,255,255,.14);display:flex;flex-direction:column;gap:6px}.drawer__user{padding:4px 12px 6px;display:flex;flex-direction:column;line-height:1.3}.drawer__user strong{font-size:14px}.drawer__user small{opacity:.7;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tswitch{--w: 52px;--h: 28px;--k: 22px;position:relative;width:var(--w);height:var(--h);border-radius:999px;padding:0;border:1px solid var(--line);background:var(--surface-2);cursor:pointer;transition:background .25s,border-color .25s;flex-shrink:0}.tswitch:hover{border-color:var(--primary)}.tswitch__knob{position:absolute;top:50%;left:2px;width:var(--k);height:var(--k);border-radius:50%;transform:translateY(-50%);background:#ffffffd9;color:#d97706;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 1px 3px #00000040;transition:transform .25s cubic-bezier(.4,0,.2,1),background .25s,color .25s}.tswitch--dark{background:#2b2340;border-color:#4c3a7a}.tswitch--dark .tswitch__knob{transform:translate(calc(var(--w) - var(--k) - 6px),-50%);background:#ffffff1f;color:#e9e2ff}.tswitch:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.themebtn{display:none}@media (max-width: 760px){.topbar{height:var(--topbar-h);flex-wrap:nowrap;padding:0 8px}.topbar__brand span{display:none}.topbar__page{justify-content:flex-start}.topbar__page span{font-size:13px}.topbar__user{width:auto}}.estado{display:inline-block;font-size:10.5px;font-weight:600;padding:1px 7px;border-radius:999px;color:var(--c);background:color-mix(in srgb,var(--c) 14%,var(--chip-mix));border:1px solid color-mix(in srgb,var(--c) 35%,var(--chip-mix));white-space:nowrap}.estado--md{font-size:12px;padding:2px 9px}.estado-select{padding:4px 8px;border-radius:999px;border:1px solid color-mix(in srgb,var(--c, var(--line)) 50%,var(--line));color:var(--c, var(--text));background:color-mix(in srgb,var(--c, var(--surface)) 10%,var(--surface));font-size:12px;font-weight:600}.unread{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--primary);color:var(--on-primary);font-size:11px;font-weight:700}.unread--dot{min-width:9px;height:9px;padding:0}.conv--unread .conv__name,.conv--unread .conv__preview{font-weight:700;color:var(--text)}.conv--pinned{background:color-mix(in srgb,var(--primary-soft) 55%,var(--surface))}.conv__badges{display:flex;align-items:center;gap:6px;flex-shrink:0}.conv__row--meta{justify-content:flex-start;gap:6px;flex-wrap:wrap}.conv__preview em{font-style:italic;color:var(--primary)}.pin{font-size:11px;margin-right:3px}.prio{display:inline-flex;align-items:center;justify-content:center;width:14px;height:14px;border-radius:50%;background:var(--danger);color:#fff;font-size:10px;font-weight:700;margin-right:4px}.sidebar__filters{display:flex;gap:6px;margin-top:6px}.sidebar__filters select{flex:1;min-width:0;padding:6px;border:1px solid var(--line);border-radius:var(--radius);font-size:12px}.sidebar__title .unread{margin-left:6px;vertical-align:middle}.chat__head--rich{align-items:flex-start}.chat__right{display:flex;flex-direction:column;align-items:flex-end;gap:6px}.chat__status{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px;align-items:center}.motivo{font-size:12px;padding:2px 8px;border-radius:999px;background:var(--warn-soft);color:var(--warn-text);border:1px solid var(--warn-line)}.iastatus--processando{color:var(--primary);background:var(--primary-soft)}.iastatus__dot--pulse{background:var(--primary);animation:pulse 1.2s infinite}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.7)}}.menu{position:relative}.menu__list{position:absolute;right:0;top:calc(100% + 4px);min-width:200px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 8px 24px var(--shadow);z-index:20;padding:4px;display:flex;flex-direction:column}.menu__item{background:none;border:none;text-align:left;padding:8px 10px;border-radius:6px;font-size:13px}.menu__item:hover{background:var(--surface-2)}.nota{display:flex;gap:8px;align-items:flex-start;margin:4px auto;max-width:80%;background:var(--warn-soft);border:1px dashed var(--warn-line);color:var(--warn-text);border-radius:8px;padding:6px 10px;font-size:13px}.nota__icon{font-size:14px}.nota__body{flex:1;min-width:0}.nota__head{font-size:11px;opacity:.8;margin-bottom:2px}.nota__text{white-space:pre-wrap}.nota__del{background:none;border:none;color:inherit;opacity:.6;font-size:16px;line-height:1;padding:0 2px}.nota__del:hover{opacity:1}.composer--rich{flex-direction:column;align-items:stretch;gap:6px;position:relative}.composer__row{display:flex;gap:8px;align-items:flex-end}.composer__qr{font-size:18px;padding:8px 10px}.composer__warn{font-size:12px;padding:6px 10px;border-radius:var(--radius);background:var(--primary-soft);color:var(--primary)}.qr{position:absolute;left:16px;right:16px;bottom:calc(100% + 4px);max-height:320px;overflow-y:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 -8px 24px var(--shadow);z-index:20}.qr__head{display:flex;align-items:center;gap:8px;padding:8px 10px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--surface)}.qr__head input{flex:1;padding:4px 8px;border:1px solid var(--line);border-radius:6px;font-size:13px}.qr__item{display:flex;flex-direction:column;gap:2px;width:100%;text-align:left;background:none;border:none;border-bottom:1px solid var(--line);padding:8px 12px;font-size:13px}.qr__item:hover{background:var(--surface-2)}.qr__item strong{color:var(--primary)}.qr__empty{padding:12px}.qr__preview{white-space:pre-wrap;margin:6px 0 0;font-size:12px;background:var(--surface-2);padding:8px;border-radius:6px;width:100%}.tagtable__row--col{flex-direction:column;align-items:stretch}.kb--off{opacity:.55}.card__search{padding:8px 10px;border:1px solid var(--line);border-radius:var(--radius)}.details__sec{display:flex;flex-direction:column;gap:6px;padding-top:10px;border-top:1px solid var(--line)}.details__sec textarea,.details__sec input{padding:6px 8px;border:1px solid var(--line);border-radius:6px;font:inherit;font-size:13px;width:100%}.details__resumo{white-space:pre-wrap;margin:0;font-size:13px;background:var(--surface-2);padding:8px;border-radius:6px}.confirmados{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px}.confirmados li{display:grid;grid-template-columns:auto 1fr auto;gap:6px;align-items:center;font-size:13px;background:var(--ok-soft);color:var(--ok-text);padding:4px 8px;border-radius:6px}.confirmados__k{font-weight:700;text-transform:capitalize}.confirmados li small{grid-column:1 / -1}.audit{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px;font-size:12px}.audit__tipo{font-weight:700;text-transform:uppercase;font-size:10px;padding:1px 6px;border-radius:4px;background:var(--danger-soft);color:var(--danger)}.audit__txt{white-space:pre-wrap;opacity:.85}@media (max-width: 760px){.chat__right{align-items:flex-start}.nota{max-width:95%}.qr{left:8px;right:8px}}.unread--dot{min-width:10px;width:10px;height:10px;padding:0}.conv--done{opacity:.7}.conv--done .conv__name{font-weight:500}.conv__tags{margin-top:3px}